Active listening: ABCs
A: Action of being fully engaged, immersed, present and attentive to what someone is saying or an action of mindful listening
B: Being non-judgemental and open while listening and giving the speaker the space and support to share views freely and fully
C: Characterised by mental disposition of calmness, patience, optimism, appreciation, rapport and understanding while listening
D: Delayed positive and supportive feedback with an understanding of the totality of meaning and context
E: Emotions of empathy and humaneness are important in active listening
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